FAQ
Product
You can buy your CellLabs® and StemLabs® directly from our website or our Shopee Mall or Lazada Mall.
Our products are manufactured in New Zealand by Alpha Laboratories, but we are based in Malaysia.
Yes, all our products are safe for consumption, and you can find the necessary information and certifications on our product safety here
Most of our products are generally suitable for individuals aged 18 and above. You can check out which products are safe for children and individuals with certain medical conditions on each label.
We also highly recommend you refer your doctor or local pharmacist if you have any concerns.
CellLabs® is our main line with patented dietary supplement formulations. Most CellLabs® products have higher purity, multiple ingredients combination, and more health benefits.
StemLabs® is our more affordable line featuring our formulations of joint dietary supplements such as Omega-3 and CoQ10.
If you’re looking for a general health and well-being dietary supplement, we recommend starting with our CellLabs® Sheep Placenta series.
For StemLabs®, we recommend you start with our StemLabs® Omega-3 Fish Oil for general health and well-being.
Some of our products are vegan-friendly, and you can see which are vegan-friendly on our product labels.
Enteric coating is an alkali-based coating designed to resist stomach acids and is more soluble in the small intestine for better nutrient absorption. This coating is only applicable to our bovine capsules.
In general, our capsules take around 30 minutes to dissolve completely in the digestive system.
Most of our products are created to give you an optimum dose per capsule, so you only need to take 1-2 capsules daily. We recommend you check our product labels for more precise dosages.
We highly recommend you take your capsules in the morning and no later than 2.00 pm. Please be noted that for certain products, you cannot ingest caffeine for at least one (1) hour after consumption.
You should store all your CellLabs® and StemLabs® products in a dry place away from direct sunlight at 30℃ or lower.
Our products are made for long-term benefits, and the effects primarily depend on the product’s purity. You can generally expect changes as early as two weeks and an average of one month after daily consumption.
Order, Shipping & Tracking
You can order your CellLabs® and StemLabs® products directly from our website by adding them to your cart or visiting our Shopee Mall or Lazada Mall.
You can redeem any vouchers or discounts simply by typing in the code before checkout.
Yes, we ship internationally, but please be aware that your shipping time will differ according to your shipping address.
We process your orders directly upon request. We may need one day to process your order, and you will get a tracking number after the parcel has shipped out, and any orders made on Friday will be shipped the following Monday. You can refer to the timeline below for more clarity.
Shipping Timeline
Mon – Fri (Before 11.00 AM): Same Day
Mon – Fri (After 11.00 AM): Next Working Day
Weekend, PH: Next Working Day
We provide standard shipping and expedited as follows;
Standard Shipping: 5-7 business days, depending on your location. International orders may take up to 14 days, depending on the customs.
Expedited Shipping: 2-5 business days, depending on your location. International orders may take up to 3-6 days, depending on the customs.
Upon receiving your order, our team will send your tracking number via email alongside links for our postal service. You can track your order on your postal service’s official tracker.
No. In general, once your order has been processed, your product will be shipped on the same day when possible. However, you can submit a return request for your product once it is delivered.
Yes, you can return your product after it has been delivered based on our Return Policy.
Yes, you can get a refund for your product, but it is subject to our Refund Policy.
Other additional costs that you need to be aware of are
- Customs Import Duties
- Taxes
- VAT
- Brokerage Fees
… and other additional charges not included in the postage cost.
The postage cost may also vary based on your location and available courier
